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Aadhar Card Customer Care Number / Toll Free Number (1947)


Last Updated on July 26, 2023 by Kanakkupillai

Recently, the Unique Identification Authority of India (UIDAI) has taken steps to enhance customer grievance handling. Among the various channels available, most citizens prefer using the Aadhaar Card customer care toll-free number to address any concerns related to their Aadhaar card. This toll-free number has proven to be an efficient means of grievance redressal. You can refer to the article provided for comprehensive information regarding complaints, queries, or issues about Aadhaar cards.

Aadhar Toll-Free Number

UIDAI has introduced 24X7 IVR (Interactive Voice Response) services to assist users. By calling UIDAI’s toll-free number, 1947, individuals can access information related to their Aadhaar card. The IVR services offer several functionalities, such as locating Aadhaar enrolment centres, checking enrolment/update status, and tracking complaint status. Additionally, most regional offices have their grievance redressal units to handle issues.

To file an Aadhaar-related complaint, you have several channels available:

  1. Email: Send your Aadhaar-related issue via email to
  2. Post and Contact Centre: Mail your queries or concerns to the UIDAI headquarters or regional centres. You can also call their customer call centre for assistance with Aadhaar enrolment, updates, and other services.
  3. Toll-free number: Call 1947 to address concerns or contact the mentioned regional centres.
  4. Chatbot (Aadhaar Mitra): Access the AI/ML-based chatbot, Aadhaar Mitra, on UIDAI’s Official website ( to avail of various services, including filing complaints, checking PVC card order status, locating Aadhaar centres, and more.

Procedure to File an Aadhaar-related Complaint Online Through UIDAI’s Portal

If you prefer filing a complaint online, use UIDAI’s Public Grievance Portal. However, to do so, you need to be a registered user. If you are not registered, fill out the sign-up form. Here’s a step-by-step guide for the user login process and filing a complaint:

  1. Go to UIDAI’s Public Grievance Portal at
  2. Choose your preferred language.
  3. Enter your username/mobile number/email ID and password.
  4. Enter the displayed captcha code and click ‘Login’.
  5. After successful login, click ‘Grievances Redressal’ and select ‘File a Complaint’.
  6. Provide the date and time in DD/MM/YYYY format and your 14-digit enrolment ID.
  7. Fill in your details such as name, email address, contact information, pin code, etc.
  8. Select the type of complaint and enter all relevant details.
  9. Submit the security code and file your complaint.

UIDAI Headquarters and Contact Numbers

For direct communication, you can reach out to UIDAI’s headquarters in New Delhi by mailing your queries to the following address:

Unique Identification Authority of India Government of India

3rd Floor, Tower II, Jeevan Bharti Building,

Connaught Circus, New Delhi – 110001.

Telephone number: 011-23466899



As an Aadhaar cardholder, you can file complaints through various channels. Always remember to note down your complaint acknowledgement number or service request number.

FAQs about Aadhar Card Customer Care Number (1947)

1. What is the toll-free number for Aadhar Card customer care?

The toll-free number for Aadhar Card customer care is 1947.

2. What services can I access through the toll-free number?

You can get information related to Aadhar cards, locate enrolment centres, check enrolment/update status, and more.

3. How can I file a complaint about my Aadhar card?

You can file a complaint via email (, post, regional centres, toll-free numbers, or UIDAI’s Public Grievance Portal.

4. Are there any other grievance redressal channels?

Yes, you can also use the chatbot “Aadhaar Mitra” on UIDAI’s website for various services and file complaints online.

5. What if I need help outside regular working hours?

You can avail of 24X7 IVR services by calling the toll-free number 1947 for assistance anytime.

6. How can I become a registered user on UIDAI’s Public Grievance Portal?

You need to fill out the registration or sign-up form on the portal to become a registered user for filing complaints online.

7. Is there any specific format for filing complaints online?

Yes, while filing a complaint, you must provide details like date, time, 14-digit enrolment ID, personal information, type of complaint, etc.

8. Can I reach UIDAI headquarters directly for queries?

Yes, you can contact UIDAI headquarters in New Delhi by phone or email (011-23466899, for queries.

9. Are there regional offices for grievance redressal?

Yes, various regional offices have grievance redressal units. You can find their contact information in the article above.

10. Can I track the status of my complaint?

Yes, you can track the status of your complaint by noting down the complaint acknowledgement number or service request number.


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