Recently, the Unique Identification Authority of India (UIDAI) has taken steps to enhance customer grievance handling. Among the various channels available, most citizens prefer using the Aadhaar Card customer care toll-free number to address any concerns related to their Aadhaar card. This toll-free number has proven to be an efficient means of grievance redressal. You can refer to the article provided for comprehensive information regarding complaints, queries, or issues about Aadhaar cards.
Aadhar Toll-Free Number
UIDAI has introduced 24X7 IVR (Interactive Voice Response) services to assist users. By calling UIDAI’s toll-free number, 1947, individuals can access information related to their Aadhaar card. The IVR services offer several functionalities, such as locating Aadhaar enrolment centres, checking enrolment/update status, and tracking complaint status. Additionally, most regional offices have their grievance redressal units to handle issues.
To file an Aadhaar-related complaint, you have several channels available:
- Email: Send your Aadhaar-related issue via email to help@uidai.gov.in.
- Post and Contact Centre: Mail your queries or concerns to the UIDAI headquarters or regional centres. You can also call their customer call centre for assistance with Aadhaar enrolment, updates, and other services.
- Toll-free number: Call 1947 to address concerns or contact the mentioned regional centres.
- Chatbot (Aadhaar Mitra): Access the AI/ML-based chatbot, Aadhaar Mitra, on UIDAI’s Official website (www.uidai.gov.in) to avail of various services, including filing complaints, checking PVC card order status, locating Aadhaar centres, and more.
Procedure to File an Aadhaar-related Complaint Online Through UIDAI’s Portal
If you prefer filing a complaint online, use UIDAI’s Public Grievance Portal. However, to do so, you need to be a registered user. If you are not registered, fill out the sign-up form. Here’s a step-by-step guide for the user login process and filing a complaint:
- Go to UIDAI’s Public Grievance Portal at https://pgportal.gov.in/.
- Choose your preferred language.
- Enter your username/mobile number/email ID and password.
- Enter the displayed captcha code and click ‘Login’.
- After successful login, click ‘Grievances Redressal’ and select ‘File a Complaint’.
- Provide the date and time in DD/MM/YYYY format and your 14-digit enrolment ID.
- Fill in your details such as name, email address, contact information, pin code, etc.
- Select the type of complaint and enter all relevant details.
- Submit the security code and file your complaint.
UIDAI Headquarters and Contact Numbers
For direct communication, you can reach out to UIDAI’s headquarters in New Delhi by mailing your queries to the following address:
Unique Identification Authority of India Government of India
3rd Floor, Tower II, Jeevan Bharti Building,
Connaught Circus, New Delhi – 110001.
Telephone number: 011-23466899
Email: help@uidai@gov.in
