In Rajasthan, the eMitra platform has emerged as a vital tool for delivering government services directly to the public through digital means. Introduced under the state’s e-governance framework, it simplifies access to essential services, including utility bill payments, certificate applications, and welfare schemes. For individuals looking to establish a self-employment venture, eMitra offers a practical opportunity to operate as an authorized service provider or kiosk owner.
This detailed guide covers everything you need to know about applying for an eMitra license online, including the benefits of obtaining an eMitra license, eligibility, documents required, the step-by-step process, and fees required
What is eMitra?
eMitra is a Government of Rajasthan initiative launched under the Department of Information Technology and Communication (DoIT&C) to provide seamless digital services to the public for utility bill payments. The services are offered through kiosks, also known as eMitra Centers, which are managed by private operators authorized by the government.
These centers act as front-line delivery points offering over 300 services, including:
- Utility bill payments (electricity, water, telephone, etc.)
- PAN card applications
- Birth and death certificates
- Ration card and Bhamashah card services
- E-Medicine and teleconsultation
- Skill development and employment registration
Benefits of Having an eMitra License
- Income Opportunity: Earn commissions per transaction/service offered
- Government Recognition: Authorized status adds credibility to your business
- Self-Employment: Ideal for unemployed youth or rural entrepreneurs
- Access to Government Schemes: Preferential access to schemes like PMGDISHA, Ayushman Bharat, and Digital India
- Ease of Operations: Single window for all citizen-centric services such as payment of utility bills, certificates (birth and death), etc.
Types of eMitra Centers
There are mainly two types:
- Urban eMitra Center: Located in cities and towns
- Rural eMitra Center (CSC): Located in the gram panchayats or villages
Each has its respective application portals and guidelines. Urban centers may be more competitive but cater to higher footfall, while rural centers receive more support from schemes like Digital India.
Who Can Apply for an eMitra License?
Anyone meeting the following conditions can apply:
- Must be an Indian citizen and preferably a resident of Rajasthan
- Age: 18 years or above
- Minimum educational qualification: 10th pass (12th preferred)
- Should have basic computer knowledge and digital literacy
- Must possess a functioning computer, internet connection, printer, and biometric device
- No criminal background
Documents Required to Apply for eMitra License
You will need to upload clear, valid copies of the following documents:
- Aadhaar Card
- PAN Card
- Recent passport-size photograph
- Address proof (Voter ID/Driving License/Ration Card)
- Educational qualification certificate, such as a 10th or 12th pass certificate
- Police verification certificate
- Affidavit declaring a non-criminal record and commitment to provide services
- Business setup details, including photographs of your kiosk/shop
Step-by-Step Process to Apply for eMitra License Online
Follow the steps below to apply for the eMitra License Online:
Step 1: Visit the Official Portal
Go to the official eMitra Rajasthan portal: https://emitra.rajasthan.gov.in. Register using Aadhaar, Jan Aadhaar, or Bhamashah card. Verify your mobile number and set login credentials.
Step 2: Fill out the Online Application Page
Once you have an SSO ID:
- Log in to the portal
- Find the eMitra franchise registration section
- Fill in all required details like name, contact info, education, and kiosk address
- Upload scanned copies of all required documents in the proper format
Step 3: Submit Location Details
Enter personal details, contact information, educational qualifications, and center location
Step 4: Upload Required Documents
- Accurately provide the address of your proposed eMitra kiosk
- Use the portal’s map-based pinning system or manually input latitude/longitude
Step 5: Pay Registration Fee
- The registration fee is usually between ₹500 and ₹2000, depending on the Local Service Provider (LSP)
- Payment can be made online or offline through the LSP
Step 6: Verification & Site Inspection
- Your application will be verified by district officials
- Police verification and site inspection will be conducted to confirm the authenticity and readiness of your setup
Step 7: Attend Training
- Once verification is complete, you may be required to attend a short training session
- The training may be online or in-person and will cover portal usage, service delivery, and citizen interaction
Step 8: Get eMitra Login Credentials
- After successful training and approval, you will receive your eMitra operator ID and password
- You can now log in to your official dashboard and start providing services
What Services Can You Offer as an eMitra Operator?
Once licensed, you will be authorized to deliver over 300+ government and non-government services such as:
- Utility and tax payments
- Application for certificates (caste, income, domicile, etc.)
- Insurance premium collection
- Banking services via CSP (Customer Service Point) tie-ups
- Health card enrollment
- Digital grievance redressal
- Exam form submission
Fees & Costs Involved
- Registration Fees: Varies (typically ranges between ₹500 to ₹2000)
- Setup Costs: Initial investment in computer systems, biometric kits, printers, internet connection, etc.
- Renewal/Service Fees: May be applicable yearly or based on transaction volume
NOTE: Some rural centers under CSC-SPV (Common Services Center – Special Purpose Vehicle) may be subsidized or supported by government grants
Challenges and How to Overcome Them
- Technical errors on the portal
- Difficulty in obtaining SSO ID
- Lack of clear procedural guidance
- Slow document and police verification
- Unclear or variable fee structure
- Issues with kiosk location mapping
- Delays in training and approval
- High initial infrastructure cost
- Limited local support from LSPs or officials
- Inadequate awareness about policy updates
Conclusion
The eMitra platform is a crucial step towards more equitable digital government in Rajasthan. Individuals who become licensed eMitra operators not only receive a consistent source of income, but they also make a significant contribution to public service delivery in both urban and rural settings. The application process is straightforward, but it requires adherence to official requirements and submission of the necessary documents.
