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ISO 9001 Certification in Chennai: Step-by-Step Process for Small Businesses


Last Updated on July 9, 2024 by Kanakkupillai

As a company’s performance for its clients gradually improves, customers and stakeholders start to notice, thanks to the organized approach of ISO 9001. ISO 9001 is the international benchmark for firms implementing quality management procedures.

The QMS is a process in and of itself, even if it emphasizes streamlining business processes. An effective QMS (a procedure for ongoing improvement) is present and has been successfully shown to an auditor when a company is certified.

ISO 9001 does not demand that all of your issues be resolved. It is a continuous process of improvement that calls for preparation and commitment over time. The Registrar won’t demand perfection during the initial certification check. Instead, the audit will be successful if proof of a QMS is effective.

ISO 9001 Certification Preparation

Although there are only three fundamental elements in the ISO 9001 certification process, you must first complete ISO training. Consider the following strategies.

Gaining support for the process within your organization

To begin the ISO certification procedure, you must recruit your staff. How do you manage that? Tell them how it will help the whole team. Tell them about the benefits.

The ISO 9001 Certification Advantages

1. Streamlining processes: To remove extra effort, ISO 9001 can help optimise processes and reduce disruptions. The procedures are generally more error-free and cleaner, reducing the rework demand.

2. Expanding your company: Scaling is possible thanks to the ISO 9001 certification. Scaling up may result in more business prospects and new clients. It might also have an impact on how roles develop and grow. Employees might advance within the organization or take on new duties. They will be pleased with their job at your company.

3. Enhanced communication: The certification focuses on internal communication on all levels, from articulating project phases to describing corporate policies. Because of expanded access and open collaboration, more communication helps employees feel more confident.

4. Placing power in their hands: Employees have an edge in identifying issues since they interact directly with your procedures. The ISO 9001 certification enables them to discuss these problems openly so that they might find a solution.

Setting Goals for the ISO Certification Process

Setting goals is crucial for all employees in every organization. To make ISO 9001 certification worthwhile, establish clear criteria and decide what advantages you want. You should think about how to improve operations and set goals.

Consider whether you want to implement ISO 9001 immediately or gradually throughout all processes. Make a plan to achieve your goals after asking yourself what you want to accomplish.

Choosing how you will get ISO 9001 certified

Most businesses either attempt to complete the ISO 9001 certification procedure independently or outsource it to a knowledgeable consultant. It often eases the burden on your workflows to outsource the ISO 9001 certification procedure. Your consultant will handle the certification process, allowing you to concentrate on the daily operations of your business.

To determine the best option, you must consider your budget, urgency, and staffing. If you are short on people, time, and/or experience, outsourcing is the way to go.

What are the ISO 9001 Certification Steps?

After gaining support, establishing your objectives, and choosing your strategy, you may begin working on the fundamental certification processes. Start by performing the actions listed below to obtain ISO 9001 certification.

Step 1: Define the quality management system

The first step in obtaining ISO 9001 certification in Chennai is to outline how the business properly implements the standards. You must create certain documentation to determine your company’s QMS. These materials provide information on how your company uses ISO in a language your managers and staff can comprehend.

All businesses with ISO 9001 certification have the following records in place:

Quality manual: Describes the company’s overall QMS and how it complies with ISO 9001 standards. This is typically between 20 and 25 pages for a small business.

Control of documents procedure: This procedure explains how to create, approve, update, and maintain company documentation.

Control of records procedure: Establishes standards for the safekeeping and upkeep of corporate records.

Control of nonconformance procedure—Outlines the identification, control, and correction of goods and services that don’t correspond to specifications (also known as “nonconforming”).

Corrective action procedures— Describes how you look into issues and fix them by altering business procedures as appropriate.

Preventive action procedure— Explains how to spot potential issues and learn how to avoid them.

Internal audit procedure—Outlines the company’s audit process, which aids in locating QMS flaws or deficiencies so that they can be fixed and is independent of the certification audit carried out by a third-party auditor.

The quality management system of the organization is outlined in these seven documents. Company management must consider implementing the ISO criteria to match their business while creating this documentation.

You might occasionally need to create documents in addition to those necessary to spell out the specifics of the process. Management will deem it appropriate to provide more material only if there is a need for further explanation. After implementing the QMS, you should frequently consider extra documentation as part of your ongoing improvement activities.

Step 2: Implement the quality management system

Any QMS documentation you produce must be put into practice. Implementation entails communicating and adhering to the criteria. All personnel are impacted by ISO 9001 certification. One might anticipate adjustments for various processes. Everyone must support the endeavor.

A formal management review conducted by top management is required to provide guidance, support, and oversight for the QMS’s adoption and upkeep. A management review is a regular meeting facilitated by the organization’s senior executives, which is one of the prerequisites for ISO 9001 certification.

This enables management to track performance concerns that need to be addressed, evaluate the effectiveness of the QMS, and make any necessary adjustments. The management review, frequently scheduled as a monthly meeting, enables and sustains the QMS’s implementation. Top management must consider this time commitment and schedule it before and after certification.

Step 3: Verify the quality management system

The last step in getting ready for ISO 9001 certification is running a thorough internal audit to confirm that the QMS is functional and in place. Top management uses the internal audit to assess how well the QMS is implemented and operating.

Because internal auditors from the company carry out the internal audit on behalf of management, it differs from the Registrar’s certification audit—an experienced consultant or a subcontractor, such as a skilled corporate employee, may be an internal auditor.

Choosing the appropriate resources to utilize for internal auditing is a duty of management.

Due to management’s desire to thoroughly examine certain processes or issues, the internal audit is frequently more extensive than the Registrar’s. The management review is the appropriate time for reviewing the internal audit’s flexible agenda. The results of internal audits are presented during management reviews to ensure that the appropriate modifications are made.

The certification audit is now within your reach.


To summarize, there are three fundamental phases to getting ISO 9001 certified:

  1. Establish the QMS by putting together the necessary paperwork.
  2. Establish the management review to implement the QMS.
  3. Conduct an internal audit to confirm the QMS.

It often takes small businesses three to four months to complete these procedures successfully for demonstration during the certification audit. The Registrar usually identifies minor flaws during the first certification audits that necessitate follow-up activities. However, the presence of the QMS and the ability to demonstrate it are necessary for a certification audit to be successful. Nothing has to be flawless for it to work. Because of this, ISO calls for ongoing development. Because of this, improvements can be constantly made. Indeed, that is the key idea.

The Chennai-based Kanakkupillai is another option for obtaining ISO Registration Services. Their knowledgeable staff offers consumers advice throughout the entire registration process. The instructions provided by clients offer the service.


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