Sewa Setu Assam portal is an innovative project that has redefined the delivery of public services in the state. Inaugurated by Chief Minister Dr. Himanta Biswa Sharma and Minister Shri Keshab Mahanta, it represents Assam’s leap into e-governance. Based on the Assam Right to Public Services (ARTPS) Act, the portal ensures transparent, timely, and citizen-friendly access to over 600+ government services, eliminating bureaucratic delays and empowering citizens to avail services from the comfort of their homes. It marks a significant step towards a digitally empowered Assam.
Digital Governance Vision
Sewa Setu is aligned with the national Digital India campaign and showcases Assam’s commitment to a transparent, inclusive governance model. It bridges the urban-rural divide by offering a unified digital platform for essential services—ranging from certificate issuance to grievance redressal—across the state, ensuring that every citizen, regardless of location, can participate in governance.
The ARTPS Act Role
The portal is built on the legal framework of the ARTPS Act, 2012 (amended in 2019), which mandates the timely delivery of notified public services and holds public officials accountable. With digital tracking and real-time updates, citizens can monitor application progress, reinforcing trust and administrative transparency.
Services Provided by the Sewa Setu Assam Portal
Sewa Setu provides a comprehensive range of public services across various government departments. Some key categories and services include:
A. Revenue Department Services
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Caste Certificate
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Income Certificate
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Domicile Certificate
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Land Holding Certificate
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Mutation Services
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Land Records Access (Jamabandi, Patta)
B. Transport Department Services
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Learner’s License Application
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Vehicle Registration
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Driving License Renewal
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Road Tax Payment
C. Education Department Services
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Application for Scholarships
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Admission Support for Schools and Colleges
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Transfer Certificate Requests
D. Health and Family Welfare Services
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Birth & Death Certificates
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Ayushman Bharat Health Card Application
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Disability Certificate
E. Social Welfare and Development Services
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Old Age Pension Scheme
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Widow Pension
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Orunodoi Scheme Enrollment
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BPL Family Identification
F. Labour and Employment Services
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Registration under the Building and Construction Workers (BOCW)
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Application for Employment Exchange Card
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Labour Welfare Board Schemes
G. Urban Local Body (ULB) Services
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Trade License Application
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Water and Sanitation Connections
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Property Tax Payment
H. Grievance Redressal and Citizen Feedback
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Online Complaint Submission
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Status Tracking of Grievances
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Suggestions and Feedback Mechanism
These services are continually being expanded and integrated based on evolving governance needs.
An End-to-End Service Ecosystem
Sewa Setu simplifies public interaction with government departments by bringing them onto one platform. From students applying for certificates to entrepreneurs needing licenses and permits, the portal enables efficient access and processing. This comprehensive digital ecosystem saves time, reduces paperwork, and enhances administrative responsiveness.
Access and Inclusion
With multi-language support (Assamese, English, Hindi), the portal ensures accessibility across linguistic demographics. Common Service Centres (CSCs) and Public Facilitation Centres (PFCs) have been established across urban and rural Assam to assist citizens with limited digital literacy, ensuring that everyone—from farmers to students—can benefit.
Using Technology to be Efficient
Powered by a robust cloud-based infrastructure and integrated with Aadhaar and DigiLocker, the portal offers secure, real-time access and automation. Notifications via SMS/email ensure citizens stay updated. Reduced human intervention minimizes delays and corruption, while the platform remains scalable for future service additions.
Democratising Redressal of Grievances
The portal empowers citizens through a built-in grievance redressal system. It enables submission, tracking, and resolution of complaints. It also serves as an information hub for schemes like Orunodoi, allowing people to make informed decisions and access entitlements without intermediaries.
Changing the Urban and Rural Communities
Sewa Setu has minimized the need for travel to urban centers by making services available digitally and through outreach centres. This has revolutionized governance delivery, especially in remote villages, reducing regional disparity and driving inclusive growth.
Conclusion
Sewa Setu Assam is more than a digital platform—it is a symbol of the state’s commitment to accessible, transparent, and citizen-centric governance. By enabling real-time, doorstep delivery of essential services, it strengthens trust between the government and people. As it evolves with new technologies and services, Sewa Setu is shaping the future of governance in Assam—empowered, efficient, and equitable.
