Refund Policy

Refund and Cancellation Policy 

At Kanakkupillai, we value your trust and are committed to delivering high-quality services that meet and exceed your expectations. Your satisfaction is our utmost priority, and we continuously refine our processes to provide unparalleled virtual financial, accounting, taxation, secretarial, and end-to-end business consultancy services. We strive to obtain your veritable satisfaction with our services and support. Our Refund and Cancellation Policy is designed to be transparent and thorough and ensure fair resolution for all clients.

Raising Concerns

If you are dissatisfied with our services or believe we have not fulfilled our commitments, you can escalate your concerns by emailing escalations@kanakkupillai.com. Our Escalation Team and Senior Management will review your grievance and respond within 24-48 hours. We aim to resolve your issues promptly, either by addressing your concerns or initiating the refund process where appropriate or propound to utilize the amount for future services with Kanakkupillai.

Limitations of Liability

Kanakkupillai’s liability is limited to the extent of payment received for the engagement. Refunds will exclude charges for completed service events, government fees, and third-party costs. Any additional penalties or costs incurred by the client are the client’s responsibility.

Refund Eligibility

a. Timeframe for Refund Requests: Refund requests must be initiated within 30 days of payment for standard engagements, unless specified otherwise.

b. Service Completion and Refunds: Refunds are subject to a 20% cancellation fee. Refunds for incomplete services will exclude charges for completed milestones and events.

c. Non-Refundable Items:

• Payments made to government authorities (e.g., fees, taxes) or third parties on your behalf.
• Services already completed with your approval.
• Situations arising from client-provided errors or delays.

d. Adjustment Option: You may choose to adjust the refundable amount towards a different service, subject to the conditions outlined below.

Opting for a Change of Service

If your refund request originates from a change in your requirements, you can adjust the remaining balance (post deductions) toward another service. The terms are:

• Adjustment requests must be made within 60 days of the original payment.
• Completed service events and non-refundable amounts will be excluded from the adjustment.
• Any additional fees or charges for the new service will need to be borne by the client.

Process for Refund Requests

To initiate a refund request, please follow these steps:

1. Submit a Request: Log into your CRM account or contact us via email to submit your refund request.
2. Verify Eligibility: Ensure your request is made within the 60-day window from the date of payment. Refund claims submitted after this period will not be entertained.
3. Processing Timeline: Once your claim is validated, the refund process will be initiated within 3-5 business days. Confirmation of your bank details is required to complete the transaction.
4. Incomplete Services Adjustment: If any services remain incomplete, the refundable amount may be adjusted against subsequent services.

As part of the process, our Senior Management will reach out to you to discuss your grievances and explore ways to address them effectively. While our priority is to resolve your concerns and complete the service to your satisfaction, you retain the right to proceed with the refund claim if the resolution is not satisfactory.

Factors Beyond Our Control

Kanakkupillai cannot guarantee specific outcomes or timelines due to external factors, such as:

1. Delays or rejections from government authorities for legal, procedural, or unforeseen reasons.
2. Technical issues or downtime on official platforms (e.g., MCA, Income Tax, FSSAI).
3. Delays caused by third-party associates or entities beyond Kanakkupillai's operational control.
4. Errors or omissions in the client’s submitted data that require re-submissions or clarifications.

These circumstances do not qualify for refunds as they fall beyond our control. Clients are encouraged to proactively monitor and address any additional requirements or follow-ups.

Force Majeure Events

Kanakkupillai is not responsible for delays or interruptions caused by unforeseen events, including but not limited to:

1. Natural disasters such as earthquakes, floods, hurricanes, droughts, landslides, or other catastrophic events.
2. Acts of God, epidemics, pandemics, famines, or plagues.
3. Regulatory changes, court orders, or other legal restrictions impacting service delivery.
4. Civil unrest, war, terrorism, armed conflicts, labour strikes, lockouts, or boycotts.
5. Power outages, technological failures, or infrastructural disruptions.

In the event of force majeure, all service commitments will be extended until the resolution of the disruption, and refunds will not be applicable.

For Your Attention

1. Kanakkupillai will be held liable only if it is evident that we have failed to deliver our responsibilities with respect to your engagement.
2. Refunds shall not be entertained if the work has been completed with your approval or if you have been informed about the completion of the service.
3. We retain the right to strive hard to complete the service. Dissatisfaction with completed events will result in deductions for apportioned fees and non-refundable amounts (e.g., government fees/taxes).
4. Pricing policies adhere to a standard framework. Any increase in government fees or additional costs due to rejections or re-filings shall be borne by the client.
5. Delays caused by government approval processes, platform issues, or unforeseen events are not covered under refund policies.
6. Refunds cannot be claimed for changes in decision or state of mind, as significant resources are allocated to your service requests.

Client Responsibilities

a. Accuracy of Data: Clients must provide accurate and complete information for the services requested. Errors or omissions in the data may result in additional charges or delays, for which Kanakkupillai is not liable.

b. Compliance with Processes: Clients are responsible for timely submission of all required documents and information. Non-compliance can lead to delays or additional charges.

1. Understanding Refund Terms: Refunds cannot be claimed for changes in decision or dissatisfaction without valid grounds.
2. Payment of Additional Costs: Any additional costs arising from rejections, resubmissions, or refiling due to client-provided errors must be borne by the client.
3. Understanding Refund Terms: Refunds cannot be claimed for changes in decision or dissatisfaction without valid grounds.
4. Payment of Additional Costs: Any additional costs arising from rejections, resubmissions, or refiling due to client-provided errors must be borne by the client.

“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton