Refund and Cancellation Policy 

At Kanakkupillai, we value your trust and are committed to delivering high-quality services that meet and exceed your expectations. Your satisfaction is our utmost priority, and we continuously refine our processes to provide unparalleled virtual financial, accounting, taxation, secretarial, and end-to-end business consultancy services. Our Refund and Cancellation Policy is designed to be transparent and thorough, and to ensure fair resolution for all clients.

Raising Concerns

If you are dissatisfied with our services or believe we have not fulfilled our commitments, you may escalate your concerns by emailing escalations@kanakkupillai.com. Our Escalation Team and Senior Management will review your grievance and respond within 24–48 hours. We aim to resolve your issues promptly, either by addressing your concerns, initiating the refund process where appropriate, or applying the amount toward future services with Kanakkupillai.

Limitations of Liability

Kanakkupillai's liability is limited to the extent of payment received for the engagement. Refunds will exclude charges for completed service events, government fees, and third-party costs. Any additional penalties or costs incurred by the client are the client's sole responsibility.

Refund Eligibility

Timeframe for Refund Requests

Refund requests must be initiated within 30 days of payment for standard engagements, unless otherwise specified in the service agreement.

Service Completion and Refunds

Refunds are subject to a 20% cancellation fee. Refunds for incomplete services will exclude charges for completed milestones and events.

Non-Refundable Items

• Payments made to government authorities (e.g., statutory fees, taxes) or third parties on your behalf;
• Services already completed with your approval or acknowledgement;
• Situations arising from errors or delays attributable to client-provided information.

Adjustment Option

You may choose to adjust the refundable amount (after applicable deductions) toward a different service, subject to the conditions outlined in Section 4 below.

Opting for a Change of Service

If your refund request originates from a change in your requirements, you may adjust the remaining balance (post-deductions) toward another service. The following terms apply:

• Adjustment requests must be made within 60 days of the original payment date;
• Completed service events and non-refundable amounts will be excluded from the adjustment balance;
• Any additional fees or charges applicable to the new service must be borne by the client.

Process for Refund Requests

To initiate a refund request, please follow these steps:

• Submit a Request: Log into your CRM account or contact us via email at escalations@kanakkupillai.com to submit your refund request.
• Verify Eligibility: Ensure your request is submitted within 30 days from the date of payment. Refund claims submitted after this period will not be entertained.
• Processing Timeline: Once your claim is validated, the refund will be processed within 3–5 business days. Confirmation of your bank details is required to complete the transaction.
• Incomplete Services Adjustment: If services remain incomplete, the refundable amount may be adjusted against subsequent services at your request.

Our Senior Management will reach out to discuss your grievance and explore ways to resolve your concern effectively. While our priority is to complete the service to your satisfaction, you retain the right to proceed with the refund claim if the proposed resolution is not acceptable.

Factors Beyond Our Control

Kanakkupillai cannot guarantee specific outcomes or timelines due to external factors, including:

• Delays or rejections from government authorities for legal, procedural, or unforeseen reasons;
• Technical issues or downtime on official platforms (e.g., MCA, Income Tax, FSSAI);
• Delays caused by third-party associates or entities beyond Kanakkupillai's operational control;
• Errors or omissions in the client's submitted data that require re-submissions or clarifications.

These circumstances do not qualify for refunds as they fall beyond our control. Clients are encouraged to proactively monitor and address any additional requirements or follow-ups.

Force Majeure

Kanakkupillai is not responsible for delays or interruptions caused by unforeseen events, including but not limited to:

• Natural disasters such as earthquakes, floods, hurricanes, droughts, landslides, or other catastrophic events;
• Acts of God, epidemics, pandemics, famines, or plagues;
• Regulatory changes, court orders, or other legal restrictions impacting service delivery;
• Civil unrest, war, terrorism, armed conflicts, labour strikes, lockouts, or boycotts;
• Power outages, technological failures, or infrastructural disruptions.

In the event of a Force Majeure event, all service commitments will be extended until the resolution of the disruption, and refunds will not be applicable for delays caused by such events.

For Your Attention

• Kanakkupillai will be held liable only if it is evident that we have failed to deliver our responsibilities with respect to your engagement.
• Refunds will not be entertained if the work has been completed with your approval or if you have been duly informed of the completion of the service.
• We retain the right to complete the service. Dissatisfaction with completed events will result in deductions for apportioned fees and non-refundable amounts (e.g., government fees and taxes).
• Pricing policies adhere to a standard framework. Any increase in government fees or additional costs due to rejections or re-filings shall be borne by the client.
• Delays caused by government approval processes, platform issues, or unforeseen events are not covered under this refund policy.
• Refunds cannot be claimed on the sole grounds of a change of mind or decision, as significant professional resources are allocated to your service request upon engagement.

Client Responsibilities

A. Accuracy of Data

Clients must provide accurate and complete information for the services requested. Errors or omissions in the data provided may result in additional charges or delays, for which Kanakkupillai accepts no liability.

B. Compliance with Processes

Clients are responsible for the timely submission of all required documents and information. Non-compliance may lead to delays or additional charges.

C. Understanding Refund Terms

Refunds cannot be claimed for changes in decision or dissatisfaction without valid, documented grounds.

D. Payment of Additional Costs

Any additional costs arising from rejections, resubmissions, or re-filing due to client-provided errors must be borne by the client.

Standard Pricing

Kanakkupillai follows a standard pricing policy. This policy does not apply to increases in government fees or other costs incurred due to legal documentation, re-filing, or related services. Such additional charges will be the responsibility of the client.

Contact for Refund 

Email: escalations@kanakkupillai.com

Address: No.13/22, 1st & 2nd Floor, West Karikalan St, Adambakkam, Chennai, Tamil Nadu – 600088.

Call: +91 7305 345 345 / Whatsapp : +91 7305 048 476