Privacy Policy

A Privacy Policy is a statement or legal document that discloses how a party gathers, uses, discloses, and manages a customer's or client's data. It fulfils a legal requirement to protect a customer's or client's privacy. Personal information can include anything used to identify an individual — such as their name, address, date of birth, marital status, contact information, ID issue and expiry date, financial records, credit information, medical history, location data, and intentions to acquire goods and services.

Applicable Law — India

The Information Technology (Amendment) Act, 2008 introduced Section 43A to the Information Technology Act, 2000, providing compensation in cases where a body corporate that possesses, deals with, or handles sensitive personal data or information in a computer resource it owns, controls, or operates is negligent in implementing and maintaining reasonable security practices and procedures, thereby causing wrongful loss or wrongful gain to any person.

In 2011, the Government of India notified the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ('SPDI Rules'). These Rules require a body corporate to provide a privacy policy for handling personal information, including sensitive personal data. In compliance with these Rules, this Privacy Policy contains:

• Clear and easily accessible statements of our practices and policies
• The type of personal or sensitive personal data or information collected
• The purpose for collection and usage of such information
• Disclosure of information including sensitive personal data; and
• Reasonable security practices and procedures.

This Privacy Policy is published on our website and is available for review by all users who have provided personal information under a lawful contract with us.

Information We Collect

When you use our website or engage our services, we may collect the following categories of information:

Personal Identification Information

• Full name, email address, mobile/telephone number;
• Postal or business address;
• Date of birth, gender, and nationality (where required for filings);
• PAN, Aadhaar, DIN, GSTIN, or other government-issued identifiers (collected solely for legal processing purposes);
• Business name, designation, and other professional details.

Financial Information

• Bank account details for refund processing;
• Payment information processed through our secure payment gateway partners.

Note: We do not directly store your full credit/debit card details. Payment data is processed through PCI-DSS compliant third-party payment processors.

Technical & Usage Information

• IP address, browser type, and operating system;
• Pages visited, time spent on pages, and referring URLs;
• Cookies and similar tracking technologies (see Section 6 — Cookies Policy);
• Device identifiers.

Communication Data

• Messages, queries, or grievances submitted through our contact forms, email, or chat tools;
• Calls may be recorded for quality assurance, training, compliance, and dispute resolution purposes after appropriate notification. 

How We Use Your Information

We use the information collected for the following purposes:

• To provide, manage, and deliver the professional services you have engaged us for;
• To process payments and issue refunds where applicable;
• To communicate with you regarding your service requests, updates, or grievances;
• To send transactional and service-related communications (including reminders for compliance deadlines);
• To improve our website, services, and user experience;
• To comply with legal, regulatory, or statutory obligations;
• To detect, investigate, and prevent fraudulent transactions or misuse of our platform;
• To send promotional or marketing communications, subject to your explicit consent and the right to opt out at any time (see Section 7 — Marketing Communications).

Disclosure of Information

Govche India Private Limited does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

A. With Service Partners

We may share your information with trusted professionals, legal consultants, chartered accountants, or other third-party service providers engaged to deliver the specific service you have purchased. All such partners are bound by confidentiality obligations.

B. With Government Authorities

In the course of providing our services (e.g., company registration, GST filing, trademark applications), your information will be submitted to the relevant government portals and authorities as required by law. This disclosure is made in your name and on your behalf.

C. Legal Compliance

We may disclose your information if required to do so by law, a court order, or a government or regulatory authority. We will notify you of such disclosure to the extent permitted by law.

D. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Client engagement records are retained for a minimum of 7 years in accordance with applicable Indian law;
• Financial transaction records are retained for as long as required under the Income Tax Act, 1961, and GST laws;
• Marketing consent records are retained until you withdraw consent.

Upon expiry of the retention period, personal data will be securely deleted or anonymised.

Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. A cookie is a small data file stored on your browser or device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function and cannot be disabled in our systems.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Allow our website to remember your preferences.
• Marketing Cookies: Used to track visitors across websites for relevant advertising.

You may control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Marketing Communications

With your consent, we may send you promotional emails or SMS communications regarding our services, offers, and compliance reminders. By submitting your phone number on our website, you consent to receiving service-related calls, SMS, WhatsApp messages, and email communications from Govche India Private Limited. You may opt out of marketing communications at any time by:

• Clicking the 'Unsubscribe' link in any marketing email; or
• Writing to us at support@kanakkupillai.com with the subject line 'Unsubscribe'.

Opting out of marketing communications will not affect transactional or service-related communications, which are necessary for the delivery of your engaged services.

Security of Your Information

We implement reasonable security practices and procedures as required under the SPDI Rules, 2011, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols;
• Restricted access to personal data on a need-to-know basis;
• Regular internal reviews of our data collection, storage, and processing practices.

While we strive to protect your personal information, no transmission of data over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

Your Rights

As a user/client, you have the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete information.
• Right to Withdrawal of Consent: You may withdraw your consent for the collection or use of your data at any time, subject to legal and contractual obligations.
• Right to Grievance Redressal: You may raise a grievance regarding the processing of your personal information by contacting our Grievance Officer (see Section 10).

To exercise any of these rights, please write to us at support@kanakkupillai.com. We will respond within 30 days of receiving your request.

Grievance Officer

In accordance with the Information Technology Act, 2000, and the SPDI Rules, 2011, Govche India Private Limited has designated a Grievance Officer to address complaints or concerns regarding the processing of personal data:

Grievance Officer 

Name: Kalaimathi

Email: support@kanakkupillai.com

Address: No.13/22, 1st & 2nd Floor, W Karikalan St, Adambakkam, Chennai, Tamil Nadu – 600088

Response Time: Within 30 days of receipt of grievance.

Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your personal information. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated effective date. Your continued use of our website following the posting of any changes constitutes your acceptance of the revised policy.

Contact for Privacy Matters

Email: support@kanakkupillai.com

Address: No.13/22, 1st & 2nd Floor, W Karikalan St, Adambakkam, Chennai, Tamil Nadu – 600088.